As a technology solution provider, how do you know you’re on the right path to success?
How can you see where you’re going if you’re in the dark about where you are or how you got there? If your business decisions aren’t based on reliable data, it’s easy to let ambition, assumptions, and misguided conclusions throw you off track. You can’t manage what you don’t measure, but what should you measure? The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed, educated decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of some of the most important KPIs used by top MSPs. We’ll focus on two major areas – finance and service – to help you better understand how to use KPIs as an essential tool for building a more sustainable business.