MJD Case Study: MJD Systems in Scotland Thrilled to Join ConnectWise Family

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In the rural north of Scotland, halfway between Aberdeen and Inverness, resides MJD Systems, a team of nine lead by Directors Mark and Jill Dunscombe. In business now for over sixteen years, Mark, Jill and their team have grown
into the managed services area of IT provision. With a diverse customer base, their main customers are small businesses with anywhere from five PCs and a server all the way up to seven servers and 250 PCs. With such diverse accounts, MJD Systems began seeing small problems in their processes. The larger they grew, the more managing clients was becoming a greater task.

“We were finding that our current ticketing system and customer tracking system weren’t fitting our needs. We needed a system that would enable us to achieve the best possible service to our customers” says Mark. “The company that we were with wasn’t developing quick enough for us so we had to look elsewhere.” And elsewhere they did look. It was between ConnectWise and another company. “Once we started looking at ConnectWise, it became obvious that there was really nothing else that could touch it out there on the market.” It wasn’t long before Mark knew ConnectWise would be the right solution for MJD Systems.